I want to thank you for the outstanding customer service you provided me today. Your willingness to fit me in your schedule at the last minute, diagnose the problem and make the repair without having to schedule a return a appointment exceeded my expectations. I was prepared to wait and wait but you and your service team got me in and out very quickly. I was also very happy to be advised that the repair was covered under my extended warranty. What a relief especially after having both my S40 and XC60 in for repairs and maintenance just a couple of weeks ago. After spending $900+ for brake pads, front control arms, oil changes and an inspection the savings helped my wallet big time. As you know, I have expressed my disappointment when I have received substandard service but it is important to recognize when someone goes above and beyond like you did today. Although you are very pleasant, I hope to avoid seeing you for awhile :) Not sure if the email address I have is correct for your service manager, if not, please forward my email to him.
Thank you, David W.
We can't thank you enough for taking care of us when our XC90 was in for repair! It's obvious customer service is important to Stadel Volvo & their family.
God Bless Ed and Barbara D.
So often only the negative is written.
This letter is nothing but the best about your dealership. We have owned 3 Volvo convertibles and have had them all serviced by you. Your service department is a 10 out of 10! Excellent service. Deb in your service department is always so accommodating, knowledgeable and always has a smile. Thank you. Your excellent service is much appreciated.
Sincerely, Deborah H.
Tricia was honest and helpful and a good listener. She changed my attitude from a negative to a positive regarding the dealership. She listened and worked hard to get my business. It was a good experience. David G.
The service manager, Rob, was always answering my calls and concerns. Dave Stadel stepped in and was excellent. Great team! Mary E.S.
Don Wardwell, sales person, and his management team went the extra mile to help me evaluate the vehicle and take it home for the weekend to let my family experience it before purchasing. They worked with me on the sale price as well as throw in some extras to make me comfortable with the deal. There was no pressure to buy. They even gave me maximum value for my trade in. Every area of my experience was notably better than Stillman and Keystone Volvo which are both closer to my home and I tried to work with them first due to location but neither were willing to put together an honest deal (Stadel is an hour away from home each way for me to travel). I'm appreciative of Don and his team and would purchase again from these guys. Thank you. Anthony V.
Very happy with my buying experience at Stadel Volvo. Thanks to Keith and Dave! William G.
Kellye was very knowledgeable and professional! She was able to teach us everything we need to know to enjoy our new car. Amy D.
The sales girl that we worked with, Tricia, was informed, enthusiastic, patient, personable and very likable. Brian S.