June 9, 2015
Dear Owner & Staff of Stadel Motors, Inc.,
Thank you for offering to the community free car seat checks performed by a certified car seat technician. I recently came in to your dealership for this type of check and was greatly impressed with Mr. John Holtzapple. As you surely must know already, John is an INCREDIBLE asset to your dealership. I was amazed that he spent TWO HOURS with me and filled every moment of those two hours with valuable information and hands on instruction. I cannot imagine a more thorough person on the topic of car seats than John. He was a wealth of knowledge and opened my eyes to many things that I did not know before. He was efficient with his time, yet he did not rush me. He was deliberate, careful, and very attentive to detail. He was diligent in making sure I had full understanding of his teaching. And, as a result of his care, he caught many installation mistakes and user errors in both of our children's car seats.
Both my husband and I are well educated with master's degrees, and yet we are humbled by and grateful for John's discoveries of our mistakes. Clearly, proper car seat installation and use is not always intuitive, making car seat checks like this essential to our community and critical to the safety of our children.
If I could have paid him $100 for his time, I would have. But, John explained that Stadel Motors has hired him to perform these checks for free of cost.
All I could do in response was to hug him and thank him for the lives he is saving every day!
When John spoke about his belief in the safety of Volvo vehicles, I could tell that he was sincere. Caring about people's safety seems to be one of John's defining characteristics. As a result of this very good experience with John, my husband and I will definitely consider a Volvo from your dealership when we purchase our next car. Please feel free to post this acclamation on your bulletin board for your customers to see! Thank you again.