Knowledge of product and low pressure sales approach... Kellye allowed my wife and I to breathe and really think through the purchase. Bradely B.
Kellye devoted time to assist me in learning about many new safety features and how to navigate the system. Concern to locate additional visors or shades because the sun was directly in my eyes and was blinding compared to the visors in my Mercedes. Janice E.
Our xc90 had an electrical wiring issue which was uncovered 10 miles after we took delivery. While it took almost 2 weeks to resolve, Stadel Motors was willing to provide adequate monetary compensation in response, which was certainly appreciated. Stadel's response and willingness to work with us would definitely lead me to recommend them and would purchase from them again (despite being an hour away). Jeffery C.
Keith was the most knowledgeable salesman we have talked to. He knew every detail about the car and had answers to all our questions. Was told if we had any questions just call. And after driving and using the the car if we had any problems or did not understand something just call and come back and our salesman would go over anything I might have a problem with. That is good service. Mary G.
Professionalism of the salesman. Keith knows the product and doesn't BS his way thru the sale. Nicolas E.
I worked with Don Wardwell and he took his time to explain the Volvo brand and in particular the XC60. He did not high pressure me to buy and was extremely thorough in his explanations of the car, the features and answering all my questions. Jennifer M.
June 9, 2015
Dear Owner & Staff of Stadel Motors, Inc.,
Thank you for offering to the community free car seat checks performed by a certified car seat technician. I recently came in to your dealership for this type of check and was greatly impressed with Mr. John Holtzapple. As you surely must know already, John is an INCREDIBLE asset to your dealership. I was amazed that he spent TWO HOURS with me and filled every moment of those two hours with valuable information and hands on instruction. I cannot imagine a more thorough person on the topic of car seats than John. He was a wealth of knowledge and opened my eyes to many things that I did not know before. He was efficient with his time, yet he did not rush me. He was deliberate, careful, and very attentive to detail. He was diligent in making sure I had full understanding of his teaching. And, as a result of his care, he caught many installation mistakes and user errors in both of our children's car seats.
Both my husband and I are well educated with master's degrees, and yet we are humbled by and grateful for John's discoveries of our mistakes. Clearly, proper car seat installation and use is not always intuitive, making car seat checks like this essential to our community and critical to the safety of our children.
If I could have paid him $100 for his time, I would have. But, John explained that Stadel Motors has hired him to perform these checks for free of cost.
All I could do in response was to hug him and thank him for the lives he is saving every day!
When John spoke about his belief in the safety of Volvo vehicles,
I could tell that he was sincere. Caring
about people's safety seems to be one of John's defining characteristics. As a result of this very good experience with
John, my husband and I will definitely consider a Volvo from your dealership when
we purchase our next car. Please feel free
to post this acclamation on your bulletin board for your customers to see! Thank you again. Lisa G.
May 15, 2013,
During my last visit to the parts office I was assisted by one of the parts advisors who was very helpful and personable in assisting me getting the right replacement parts. I figured you should hear from a customer that I had a good experience.Donald W.
for delay in answer -
Your service to me, for 12 years has been outstanding. And the full auto detail you have just given us is even greater. When I took the car home and had my wife look it over, she thought I had bought a new car. I have been buying cars for over 55 years and have never received as much servive as you have done.
I worked in Sweden for 5 years and was familiar with them, and I am satisfied with your outstanding service and friendship. This applys to your staff as well.
Rob: We just had two Volvos serviced within the last two weeks.
We greatly appreciate the thorough detailed service and recommendations
of repairs that should be done to keep the cars in top-notch condition.
The staff is most gracious and courteous! I feel that we are running
dependable cars that would take us anywhere despite the fact that they are beginning to have high mileage. I do want you to know that the first Volvo from Stadel is still with us with over 400,000 miles on it. It has not seen much time on the highway recently! Thanks for the Service!
Ken and Carroll K
April 13, 2012
My C70 was not running right. I had been to 2 different dealers and they couldn't figure it out. They had it diagnosed the same day and ordered the part they needed overnight. Car was fixed next day with a 15% discount because my car had over 130,000 miles on it - Great Dealership-a TEN in my Book.
Good Aftenoon Ken Boak;
I love my new Volvo, having fun showing it off. Can't wait to drive it to my Son's house in Northern New Jersey in a few weeks. Thanks for the extra time going over all the carn's features with my husbnad. Also wanted to Thank You for making the whole process easy, and uncomplicated.
I was unable to turn my key in the ignition this past Friday night, & contacted the Volvo Roadside Assistance number. Within the hour my Volvo S60 was towed to Stadel Volvo. Volvo Roadside Assistance is incredible & exceeded only by the Service Department @ Stadel Volvo. I wanted to take the time to thank Niki for her assistance this week. I was given a 2011 S80 to use while my car was being repaired. I've owned a Nisan Maxima & Infiniti I-30 in the past and can honestly say that I have never received such excellent service. This is my first Volvo. The service I've received since my purchase, but particularly in the past week, has been impressive. Volvo is definitely above the competition. I am extremely satisfied & grateful.
Sincerely, G. L. B.
I just wanted to take a quick min and let management know what an excellent service dept you have. Debbie was fantastic taking care of my last minute fiasco the other day and once again proved I made the right decision in picking your dealership to buy my Volvo. Thanks again